Futureshop/BestBuy Internal Newsletter

So I work for a call center for Futureshop/BestBuy, and they just came out with a weekly newsletter on the company intranet. It had an interesting article on it that I thought I would post. Take not at how fucking AWFUL this man's situation is, and how he was legitimately upset about our company fuck up, but ended up getting the shaft from us anyways, and we post an internal fucking newsletter making fun of it. I hope this gets onto yahoo news front page or something.

  Quote

Customer Encounter Story

 

Have you ever had a real dozy of a call? Or a very, very weird call?

 

What was it about? How did you turn the call around and how did you resolve the situation?

 

Please submit your Customer Encounters to share your expertise to the rest of the TEAM!

 

The story of Dr. John Paul

 

Dr. John Paul called in to Future Shop customer service because he had a store issue. He was upset as he purchased a washer and a dryer and when they delivered the items they scratched his wall and the washer too!

 

Dr. John Paul was absolutely furious and irrational. He had already spoken to the store and demanded that they deliver a new unit immediately for free.

 

Of course this was not possible, so he called us. This customer was so irate and irrational that 2 of our CSR\'s warned him they would disconnect the call several times before they ended the call and he of course called back.

 

Finally, I took over the call as the CSR was clearly struggling to explain to this customer that it was not possible to get a free washer delivered tonight!

 

After I had a very drawn out conversation about who is more important Jessica took over the call, She ended up having to disconnect the call as this customer was so vulgar (it cannot be mentioned in this newsletter). He eventually got a hold of CHQ and they did get him a new washer, but it wasn\'t until a few days later and it wasn\'t for free!

that is fucked up, post it on the consumerist or something

this is not very interesting

  BCM said:

this is not very interesting

sorry for the inconvenience

Wow, they scratched the WALL? AND the washer? That is beyond the pale. He certainly did not deserve the cruel and merciless dissection he received in your newsletter, particularly when his complaint to your company was evidently so calm, rational and not in any way profane or threatening.

  thehauntingsoul said:

  BCM said:

this is not very interesting

sorry for the inconvenience

:alien:

http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally

some more fuel to the best buy hate

man was that disappointing. what part of it upsets you?

that was the most fucked up story that i've ever read.

lol I guess I played it up a little. I posted it from work this morning.

The point is futureshop/bestbuy fucking blows

how do those people sleep at night?

I like how they call him irrational multiple times without giving any examples.

  david said:

http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally

 

some more fuel to the best buy hate

that shit happens at wal-marts all the time.

  david said:

http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally

 

some more fuel to the best buy hate

How does anyone know he didn't just open the box, take the laptop, toss brick in box, snap photo, call media?

  mrx said:

that was the most fucked up story that i've ever read.

lol

wild man.. totally wild.

Yeah I thought I was reading The Painted Bird for a second.

  thehauntingsoul said:

So I work for a call center

I bet you can cook a mean curry soup, Sridhar

  my usernames always really suck said:

  thehauntingsoul said:

So I work for a call center

 

I bet you can cook a mean curry soup, Sridhar

lol

meh, this story is nothing much.

when i worked in a call center, some guy called in to complain that the cable installer had put a snake in his mailbox.

  takeshi said:

  mrx said:

that was the most fucked up story that i've ever read.

lol

lol

  telikan said:

Yeah I thought I was reading The Painted Bird for a second.

literate (and genuine) lol