thehauntingsoul Posted May 2, 2009 Report Share Posted May 2, 2009 (edited) So I work for a call center for Futureshop/BestBuy, and they just came out with a weekly newsletter on the company intranet. It had an interesting article on it that I thought I would post. Take not at how fucking AWFUL this man's situation is, and how he was legitimately upset about our company fuck up, but ended up getting the shaft from us anyways, and we post an internal fucking newsletter making fun of it. I hope this gets onto yahoo news front page or something. Quote Customer Encounter Story Have you ever had a real dozy of a call? Or a very, very weird call? What was it about? How did you turn the call around and how did you resolve the situation? Please submit your Customer Encounters to share your expertise to the rest of the TEAM! The story of Dr. John Paul Dr. John Paul called in to Future Shop customer service because he had a store issue. He was upset as he purchased a washer and a dryer and when they delivered the items they scratched his wall and the washer too! Dr. John Paul was absolutely furious and irrational. He had already spoken to the store and demanded that they deliver a new unit immediately for free. Of course this was not possible, so he called us. This customer was so irate and irrational that 2 of our CSR\'s warned him they would disconnect the call several times before they ended the call and he of course called back. Finally, I took over the call as the CSR was clearly struggling to explain to this customer that it was not possible to get a free washer delivered tonight! After I had a very drawn out conversation about who is more important Jessica took over the call, She ended up having to disconnect the call as this customer was so vulgar (it cannot be mentioned in this newsletter). He eventually got a hold of CHQ and they did get him a new washer, but it wasn\'t until a few days later and it wasn\'t for free! Edited May 2, 2009 by thehauntingsoul Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide thehauntingsoul's signature Hide all signatures Last.fm SteamID: Thehauntingsoul My EP Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/ Share on other sites More sharing options...
Guest chax Posted May 2, 2009 Report Share Posted May 2, 2009 that is fucked up, post it on the consumerist or something Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030505 Share on other sites More sharing options...
BCM Posted May 2, 2009 Report Share Posted May 2, 2009 this is not very interesting Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide BCM's signature Hide all signatures Bandcamp | Spotify | SoundCloud | Amazon | Apple Music | YouTube | YouTube Music | Deezer | Google Play Music Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030506 Share on other sites More sharing options...
thehauntingsoul Posted May 2, 2009 Author Report Share Posted May 2, 2009 BCM said: this is not very interesting sorry for the inconvenience Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide thehauntingsoul's signature Hide all signatures Last.fm SteamID: Thehauntingsoul My EP Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030507 Share on other sites More sharing options...
Guest Iain C Posted May 2, 2009 Report Share Posted May 2, 2009 (edited) Wow, they scratched the WALL? AND the washer? That is beyond the pale. He certainly did not deserve the cruel and merciless dissection he received in your newsletter, particularly when his complaint to your company was evidently so calm, rational and not in any way profane or threatening. Edited May 2, 2009 by Iain C Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030509 Share on other sites More sharing options...
BCM Posted May 2, 2009 Report Share Posted May 2, 2009 thehauntingsoul said: BCM said: this is not very interesting sorry for the inconvenience :alien: Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide BCM's signature Hide all signatures Bandcamp | Spotify | SoundCloud | Amazon | Apple Music | YouTube | YouTube Music | Deezer | Google Play Music Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030512 Share on other sites More sharing options...
david Posted May 2, 2009 Report Share Posted May 2, 2009 http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally some more fuel to the best buy hate Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030515 Share on other sites More sharing options...
Alzado Posted May 2, 2009 Report Share Posted May 2, 2009 man was that disappointing. what part of it upsets you? Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide Alzado's signature Hide all signatures RIP Farm Eagle Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030516 Share on other sites More sharing options...
Guest mrx Posted May 2, 2009 Report Share Posted May 2, 2009 that was the most fucked up story that i've ever read. Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030518 Share on other sites More sharing options...
thehauntingsoul Posted May 2, 2009 Author Report Share Posted May 2, 2009 lol I guess I played it up a little. I posted it from work this morning. The point is futureshop/bestbuy fucking blows Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide thehauntingsoul's signature Hide all signatures Last.fm SteamID: Thehauntingsoul My EP Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030530 Share on other sites More sharing options...
Guest nene multiple assgasms Posted May 2, 2009 Report Share Posted May 2, 2009 how do those people sleep at night? Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030533 Share on other sites More sharing options...
Guest Hanratty Posted May 2, 2009 Report Share Posted May 2, 2009 I like how they call him irrational multiple times without giving any examples. Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030554 Share on other sites More sharing options...
Guest Glass Plate Posted May 2, 2009 Report Share Posted May 2, 2009 david said: http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally some more fuel to the best buy hate that shit happens at wal-marts all the time. Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030559 Share on other sites More sharing options...
Guest assegai Posted May 2, 2009 Report Share Posted May 2, 2009 david said: http://gizmodo.com/5231972/best-buy-sells-...k-pro-literally some more fuel to the best buy hate How does anyone know he didn't just open the box, take the laptop, toss brick in box, snap photo, call media? Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030560 Share on other sites More sharing options...
Guest tv_party Posted May 2, 2009 Report Share Posted May 2, 2009 http://www.irrelevantshit.com Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030561 Share on other sites More sharing options...
takeshi Posted May 2, 2009 Report Share Posted May 2, 2009 mrx said: that was the most fucked up story that i've ever read. lol Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide takeshi's signature Hide all signatures Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030573 Share on other sites More sharing options...
Guest aron Posted May 2, 2009 Report Share Posted May 2, 2009 wild man.. totally wild. Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030578 Share on other sites More sharing options...
Guest telikan Posted May 3, 2009 Report Share Posted May 3, 2009 (edited) Yeah I thought I was reading The Painted Bird for a second. Edited May 3, 2009 by telikan Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030893 Share on other sites More sharing options...
Guest my usernames always really suck Posted May 3, 2009 Report Share Posted May 3, 2009 thehauntingsoul said: So I work for a call center I bet you can cook a mean curry soup, Sridhar Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030904 Share on other sites More sharing options...
essines Posted May 3, 2009 Report Share Posted May 3, 2009 my usernames always really suck said: thehauntingsoul said: So I work for a call center I bet you can cook a mean curry soup, Sridhar lol Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide essines's signature Hide all signatures On 8/19/2011 at 11:51 PM, Luke Fucking Hazard said: Essines has, and always will remind me of MacReady. Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030984 Share on other sites More sharing options...
chaosmachine Posted May 3, 2009 Report Share Posted May 3, 2009 meh, this story is nothing much. when i worked in a call center, some guy called in to complain that the cable installer had put a snake in his mailbox. Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide all signatures WATMM Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1030988 Share on other sites More sharing options...
zazen Posted May 4, 2009 Report Share Posted May 4, 2009 takeshi said: mrx said: that was the most fucked up story that i've ever read. lol lol Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1031729 Share on other sites More sharing options...
lumpenprol Posted May 4, 2009 Report Share Posted May 4, 2009 telikan said: Yeah I thought I was reading The Painted Bird for a second. literate (and genuine) lol Thanks Haha Confused Sad Facepalm Burger Farnsworth Big Brain Like × Quote Hide lumpenprol's signature Hide all signatures After this I listened to geogaddi and I didn't like it, I was quite vomitting at some tracks, I realized they were too crazy for my ears, they took too much acid to play music I stupidly thought (cliché of psyché music) But I knew this album was a kind of big forest where I just wasn't able to go inside. - lost cloud I was in US tjis summer, and eat in KFC. FUCK That's the worst thing i've ever eaten. The flesh simply doesn't cleave to the bones. Battery ferming. And then, foie gras is banned from NY state, because it's considered as ill-treat. IT'S NOT. KFC is tourist ill-treat. YOU POISONERS! Two hours after being to KFC, i stopped in a amsih little town barf all that KFC shit out. Nice work! So i hope this woman is not like kfc chicken, otherwise she'll be pulled to pieces. -organized confused project Link to comment https://forum.watmm.com/topic/45293-futureshopbestbuy-internal-newsletter/#findComment-1031733 Share on other sites More sharing options...
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